faq

 F.A.Q 

How do I place an order?
 

To place an order, go to our Quote & Shop page, select your units under the categories, customise accordingly and click "Proceed to Checkout" once completed. 

 

Please note that we have a $750 order minimum. This is to avoid excess wastage.


 

Who is 'Joinery Trade'?

Joinery Trade created the web platform for customers to order cabinetry online. All joinery and cabinetry on this website is made by us at Kitchens by You.

 

Do you deliver interstate?
 

Yes, we do deliver interstate. The delivery will be transported to the nearest depot to your city ready for collection. We recommend using a trailer or van for pick-up depending on the size of the crate(s).

At this stage, delivery is not integrated into our system and will need to be estimated based on your Cart order. Please send your current order to hello@kitchensbyyou.com.au for a price.


 

What sort of drawer runners do you use?
 
Our online cabinets feature Blum Metabox non-soft close drawer runners (cream) and Blum Tandembox Antaro soft-close drawer runners (white) - both with a lifetime warranty. 
 
 
What carcase material do you use?
 
16mm Heat & Moisture Resistant (HMR) board that is Australian-Made. Our cabinets feature solid backs, bases, sides, and shelves.
 
Payment and Shipping
We accept payments via Paypal at Checkout. Payment can be made in any percentage above 50%, with the remainder due prior to dispatch. Pick-up from our Thomastown factory is free. 
 
 
Secure Ordering & Payment Options

 

Paypal is the most secure form of online transactions available. For more information about Paypal, please visit their website.
 
Returns & Refunds
 
We do not hold responsibility for incorrect orders if the option to have your order checked over is not selected. This option can be selected during check-out. 
We do not offer returns or refunds for cabinetry ordered.

(03) 9464 2044

23A Brock Street, Thomastown VIC (By Appointment)

AEST
8.00AM - 4.00PM Mon-Thurs
8.00AM - 2.00PM Fri

© Kitchens by You 2018. All Rights Reserved